WHO WE ARE
Wingmen provides a dedicated phone line where you will be listened to in complete anonymity and without judgement.
Wingmen comprises a group of men who, for various reasons, have experienced the anguish of life’s darker moments. We have suffered or we have been exposed to the suffering of those close to us, and we want to make a difference.
Our experience has taught us that suffering in silence can be soul-destroying. We believe that making a connection with another person is the first step towards finding a resolution and that simply connecting can prevent an issue from becoming a crisis.
OUR VALUES
At Wingmen, our values drive us in what we do. Our values inform our behaviours and decision-making. We believe that by having values, we can be accountable to ourselves, our service users and all other partners. It’s as simple as that.
Our values also help us work with the very best partners. This is why, before embarking on any partnership, we will always aim to ensure that our values resonate with that partner.
WINGMEN IS COMMITTED TO FIVE VALUES >>
INCLUSIVITY
In an attempt to make our service as wide-reaching as possible, we will not discriminate. All callers are welcome, regardless of religious denomination, race, ethnicity, sexual orientation, political viewpoint or age. Whilst we will not tolerate abusive language or discriminatory behaviour, we will not ‘hang up’ without first giving a friendly and professional warning. Because our service is manned by volunteers with particular expertise in dealing with men, only males are encouraged to call us.
EMPATHY
All of our volunteers are empathetic listeners. This means that they will listen actively to the words that are expressed, their sentiment and context. You will have our undivided attention when you call Wingmen, and you can be comforted by knowing that the person on the other end of the phone has a genuine interest in what you have to say.
PROFESSIONALISM
We believe that a professional approach to running a Social Enterprise will give our service users the best possible experience. We have put systems in place to ensure that Wingmen is expertly managed so that there should be no obstacle to obtaining a listening ear.
HUMILITY
Wingmen provides a service for you to connect and share what is on your mind. Our role is to listen with humility and empathy, without introducing our own egos or points of view. By adopting a humble approach, we believe that we can maximise the amount of listening time we give to anyone who calls our line.
NON-JUDGMENTAL
Our service is a listening service, designed to help you ‘get it off your chest’. As such, we will not bring our own judgements into the conversations that take place. We believe that judgement can lead to guilt, anxiety and remorse, none of which are emotional responses that we encourage.
OUT TRUSTEES
Wingmen is supported by a group of trustees who have been specifically chosen for what they can bring to benefit our community. The role of a trustee is to help with his or her experience and ensure that the team at Wingmen are held accountable.
OUR ETHOS
At Wingmen, our values drive us in what we do. Our values inform our behaviours and decision-making. We believe that by having values, we can be accountable to ourselves, our service users and all other partners. It’s as simple as that.
All conversations will be kept to a maximum of one hour. This is to benefit both caller and volunteer. Our experience tells us that fatigue can be an issue with longer calls.
Conversations will be recorded to help training, but only when this is approved by the caller.
Wingmen is non-judgemental and non-discriminatory. This enables us to offer the best possible service to callers. As such, discriminatory language or opinions will not be tolerated.
Whilst we cannot always commit to pairing you with the same volunteer each time, we will do our best to do so.
Our volunteers are specialists in supporting men who need a listening ear. Therefore, we can only offer our services to males aged 18 and over.
We have a duty of care to all of our callers. If we determine that you may be in immediate danger to yourself, or from another person, we may ask the emergency services to come and check.